At MOXHold, customer satisfaction is our priority. We strive to provide high-quality services, but if you are not satisfied with your purchase, our refund policy ensures a fair resolution. Please read the details below carefully.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• You request a refund within 14 days of purchase (unless otherwise stated for specific services).
• The service or product delivered does not match the description or agreement.
• There is a technical issue preventing you from using our services, which we are unable to resolve within a reasonable time.

2. Non-Refundable Items & Services

Certain purchases are non-refundable, including:

• Completed digital services (e.g., delivered copywriting content).
• Subscription fees (except in cases of billing errors).
• Customized or personalized services that have already been executed.

3. Refund Process

To request a refund, follow these steps:

1. Contact us at contact@moxhold.net with your order details and reason for the refund request.
2. Our team will review your request and may ask for additional information.
3. If approved, the refund will be processed within 7 business days via the original payment method.

4. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check your bank account again.
• Contact your payment provider, as it may take additional time for processing.
• If the issue persists, email us at contact@moxhold.net.

5. Subscription Cancellations

For recurring subscriptions:

• You can cancel your subscription anytime before the next billing cycle.
• Once a new billing period starts, no refunds will be issued for that cycle.

6. Chargebacks & Disputes

If you initiate an unauthorized chargeback, we reserve the right to suspend your account and take necessary actions. Please contact us first to resolve any payment issues.

7. Policy Updates

MOXHold reserves the right to modify this refund policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Us

For any questions or refund requests, reach out to:

Email: contact@moxhold.net